SUPPORT
Find setup tips, care guidance, and quick answers for your BrewMOO brewer. For order or product issues, the fastest way to reach us is through your Amazon order page.
We reply within one business day.
QUICK HELP
Brewing, steep time, pouring, and everyday use.
CLEANING & CARESimple ways to clean glass, filters, lids, and seals.
PRODUCT HELPAnswers specific to Vintage Mason, Sleek, and Sleek Wave.
AMAZON ORDERSOrder, damage, missing-part, and product support.
PRODUCT HELP
Three BrewMOO styles. Three slightly different ways to brew.
Heritage mason-jar character with Victorian-inspired botanical detailing and an embossed BrewMOO crest — built for slow brews with a little more personality.
A tall, streamlined brewer with a clean modern silhouette designed for simple everyday cold brew and fridge-friendly storage.
A larger, sculptural take on the BrewMOO routine, pairing a flowing modern silhouette with easy everyday cold brew convenience.
A SMALL DESIGN DETAIL
Sleek and Sleek Wave are designed so you don’t have to remove the filter every time you pour. Rotate the filter-and-lid assembly until the pour opening aligns with the spout to serve, then rotate it away from the spout to return the brewer to its sealed position.
The lid is designed to seat on the filter assembly. If the filter is removed, the lid will not fit the glass opening as securely — this is part of the intended design.
Less fiddling. More pouring.
CLEANING & CARE
Remove used coffee grounds after brewing.
Rinse thoroughly from both sides to clear loose particles.
Use a soft brush to remove fine particles caught in the filter.
Let cleaned parts dry fully before putting your brewer back together.
Avoid harsh scrubbers that may scratch surfaces or damage the filter finish.
ORDER SUPPORT
If you experience any issue with your BrewMOO product or Amazon order, please contact us directly through your Amazon order page. This lets us identify your purchase quickly and work with you on the best solution.
We reply within one business day.
Go to Your Amazon Orders ↗FAQ
The quick answers first. The better mornings after.
For most brews, start with 12 to 24 hours in the refrigerator. A shorter steep usually tastes lighter, while a longer steep produces a bolder brew. Adjust based on your beans and taste preference.
We recommend coarse-ground coffee. A coarse grind helps reduce fine sediment and makes the filter easier to clean.
Yes. BrewMOO brewers can also be used for cold-brew tea and other cold infusions. Clean all parts thoroughly between different brews.
Remove the used grounds, rinse the filter from both sides, and use a soft brush to remove fine particles. Avoid harsh scrubbers that may damage the finish.
A small amount of very fine sediment can occur, especially when coffee is ground too finely. Using a coarse grind and pouring gently will help produce a cleaner cup.
No. Sleek and Sleek Wave are designed so you can pour without removing the filter. Rotate the filter-and-lid assembly until the pour opening aligns with the spout, pour your drink, then rotate it away from the spout to return the brewer to its sealed position.
The lid is designed to fit together with the filter assembly rather than directly onto the glass opening. For the best fit and sealing performance, keep the filter assembly installed when storing your brewed coffee.
Yes. Vintage Mason is designed differently from Sleek and Sleek Wave. After brewing, you can remove the filter and close the lid directly on the jar for storage.
Please contact us through your Amazon order page and include your order details and photos when helpful. We’ll review the issue and work to provide the best solution. We reply within one business day.
Email us at [email protected] with your product name and Amazon order number. We’ll review your request and help you as soon as possible. We reply within one business day.
CONTACT
For general product questions, brewing help, or an instruction request, you can also reach the BrewMOO team by email.
[email protected]Within one business day
For an existing Amazon order or product issue, contacting us through your Amazon order page is still the fastest option.
MOO'S NOTE
We'll figure it out.
